At Plugin Themes Pro, we strive for your satisfaction with our products. If you encounter issues with a plugin or theme within 5 business days of purchase, and our support team is unable to resolve the problem, we offer options to ensure your contentment.
Refunds or Replacements:
- Faulty Functionality: Should the plugin or theme malfunction despite our support efforts, we’ll provide a refund or replace it with an alternate theme or plugin upon receiving a short video or screenshot demonstrating the error. Additionally, we can assist in resolving issues by accessing your system via TeamViewer or AnyDesk.
Non-Responsibility Instances:
- Functional Products: If the plugin or theme operates as intended, or if challenges arise due to misconfiguration or unfamiliarity with settings, we cannot accept responsibility. Consequently, refunds or replacements will not be provided in such cases.
Downtime & Access:
- Service Interruptions: While we aim to maintain uninterrupted 24×7 access to our website, occasional downtime might affect service availability. We appreciate your understanding in such circumstances.
Theme or Plugin Changes:
- Timeframe: You have a window of 48 to 72 hours to request changes to themes or plugins after purchase.
5 Days Money Back Guarantee
We understand that circumstances may change. Therefore, we also offer a 5-day money-back guarantee. If you are not satisfied with your purchase within the initial 5 days, you can request a full refund with no questions asked. Please note that the refunded amount will be credited back to your original payment method within the next 5-7 working days.
Account Suspension:
- Fraudulent Activities: Engaging in fraudulent behavior will result in immediate account suspension without prior notification.
At Plugin Themes Pro, we prioritize your satisfaction. Please feel free to reach out to our support team for assistance or clarification regarding our policies.
Thank you for choosing Plugin Themes Pro!
Sincerely,
Plugin Themes Pro Team